Northbound Renovations respects your privacy and is committed to protecting your personal data in compliance with Canada's anti-spam legislation (CASL), Quebec's Law 25, and the EU's General Data Protection Regulation (GDPR).

1. What We Collect

When you submit a form on this website — such as a contact request, a discount sign-up, or a radon risk lookup — we may collect your name, email address, phone number, postal code, and the details you provide in your message. We do not collect sensitive data such as payment or health information through these forms.

2. How We Use Your Data

To respond to your inquiry and provide a free assessment or estimate.
To send you the discount coupon you requested.
To deliver the localized radon risk report you asked for.
To follow up about the specific service you expressed interest in.

3. Legal Basis & Consent

We only collect and use your personal data with your explicit consent. Every form on this site includes a required consent checkbox that you must check before submitting. You may withdraw your consent at any time by emailing us at northboundrenovations@hotmail.com, and we will stop processing your data and delete it from our records.

4. Data Retention

We keep your personal data only as long as needed to fulfill your request, and no longer than two years unless you become an active customer. You can request deletion of your data at any time.

5. Cookies

This site uses a cookie consent banner. Strictly necessary cookies (for basic site function) load automatically. Non-essential cookies — such as those from the Google Translate tool — only load after you accept. You can decline and the site continues to function fully in English.

6. Sharing

We never sell or rent your personal data. We only share it with third parties (such as our translation provider) when you have consented, and only to deliver the service you requested.

7. Your Rights

You have the right to access, correct, or delete the personal data we hold about you, and to withdraw consent. To exercise any of these rights, emailnorthboundrenovations@hotmail.comand we will respond within 30 days.

8. Contact

Questions about this policy or your data? Contact us at northboundrenovations@hotmail.com or (819) 593-9777.

Privacy Policy